Terms of service
1. Delivery Timings:
For all the same day orders, orders have to be made before 3 pm on the same day. All orders made post 3pm, shall be considered next day delivery. We do not guarantee any fixed delivery time unless opted for on the website before checkout. Our regular delivery timings are between 10 am to 8 pm. We will try our best to honor the client’s request but cannot commit the time of delivery.
2. Address Change:
Any changes to the recipient address would be entertained for ‘fixed time’ delivery only if its is requested for 4 hours prior to the actual delivery time slot. Changes after that will not be entertained and the order will not be cancelled. Change of address would not be possible for products after dispatch.
3. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on the website because of photography edits and seasonal constraints. Change in ‘flower’ or ‘box’ colour due to non-availability shall also be considered under this condition. Certain flowers such as hydrangeas, tulips and eustomas are usually only available on advance orders.
4. Damaged deliveries:
We will cater to any reports of damaged flowers on the same day of delivery i.e within 24 hours of delivery. The report must be supported by substantial proof of the damage made to the product.
5. Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. If the recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) The Flower Company will be able to attempt delivery of your flowers only ONCE.
In the event, the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order completed in the below cases:
1. Incorrect shipping/delivery address.
2. Recipient(s) not available.
3. Premises locked.
4. Incorrect landline/mobile number or extension number which may be unreachable by us for delivery.
5. Recipient refusing to accept the delivery.
6. Product is delivered at the Gate/Reception/Neighbour.